Inbound Services

The range of services in the TelTeh Inbound Call Centre Services include:

 

 

Customer Care And Support
Ensure that you keep your customers for a long time, and for them to stay loyal to your company.Our staff are trained to answer customers’ questions about your products and services pre-and post-sales. We can also provide help desk including problem resolution, opening trouble tickets for your support staff and paging/dispatching field reps.

 

Order Management
Let us receive your orders thru any means of communications thru phone,fax and web. Orders will be processed to your werehouse right away.

 

Direct Response
By responding to all customer calls promptly, no matter how busy the phone lines get we can turn promotion into inbound telemarketing. Our agents quickly and accurately enter all the information needed to turn each request into results using our web-based or customized order entry software.

 

Appointment Setting/Registration/Info
Let us schedule appointment for you, Register partners for upcomming events and assit them with any requests they make.

Outbound Services

The range of services in the TelTeh Outbound Call Centre Services include:

 

 

Telemarketing Customer Acquisition
Our goal is to turn each outbound telemarketing contact into sales and results. We select, assign, train, supervise and monitor top-performing agents. Ask us to customize scripts for different market segments using appeals that will get results.

 

Quality Management
Sound, accurate data are key to effective outbound telemarketing campaigns. Our data acquisition and scrubbing services eliminate duplicate names and phone numbers. We can test data to help you identify ones that will be most productive.

 

Customer Care/Up Selling
Outbound is a powerful customer care tool. Let us contact your customers to ensure they are enjoying your product or service and to see if they have any questions, concerns or suggestions.When customers are on the line is a perfect opportunity for cross-selling/up-selling telemarketing targeted offers.

 

Database Updating
We make sure that your customer database is always up to date, that prospective leads database performs at highest percentage.

Other Services

Promotions
Want to draw a customers for your product? Want your grand opening to be a huge success? Want to have presence all arround city on the most busy locationswith info-pults where customers can get info and purchase your services?Then let us handle the details. We will develop a creative theme. Every detail will be managed by us to meet your needs.

 

Consulting
Let us consult you about marketing, telemarketing and other call center services.

 

Mistery Shopping
Let us measure quality of retail service, service support and other important stages in supporting your product or service.